GAME RULES

Game Rules

TENNESSEE ACTION 24/7, LLC HOUSE RULES

• Restrictions

• General Wager Rules

• Sports Specific Rules

o Australian Rules Football

o Baseball

o Basketball

o Boxing/MMA

o Bull Riding

o Cricket

o Cycling

o Darts

o E-sports

o Football

o Golf

o Hockey

o Lacrosse

o Motor Sports

o Olympics

o Rowing

o Rugby

o Rugby Union

o Sailing

o Skiing and Snowboard

o Soccer

o Table Tennis

o Tennis

o Volleyball

• Tennessee Action 24/7, LLC Patron Dispute Policy

 

Restrictions

By opening a sports gaming account, the customer acknowledges reading, understanding, and accepting Action 24/7’s Terms and Conditions and House Rules. Action 24/7 reserves the right to revise these House Rules at any point, subject to regulatory approval of the Tennessee Sports Wagering  Council (“SWC”). All registered Action 24/7 customers will be notified of any changes to these House Rules. If any customer has a question or complaint, the customer may contact Action 24/7 by phone or email using the contact information provided on Action 24/7’s website.

Action 24/7 reserves the right to accept, limit, or refuse any customer and any wager. No wagers will be accepted at terms other than those posted on Action 24/7’s website. The use of Action 24/7 is subject to the regulations imposed by the SWC. To the extent that any decision issued by the SWC conflicts, or is inconsistent, with these House Rules, the decision issued by the SWC will supersede any relevant clause(s) of these House Rules.

Action 24/7 does not allow persons under the age of 21 to participate in sports wagering or collecting winning wagers.  All customers must be physically located in the State of Tennessee when placing a wager.

Action 24/7 does not allow Prohibited Participants, as defined in the Tennessee Sports Gaming License Rules, Regulations and Standards, to participate in sports wagering or collect winning wagers. A description of prohibited participants, including the categories of people ineligible to wager pursuant to Tenn. Code Ann. § 4-49-112, is as follows:

 

1.  Any member, officer, or employee of the SWC, except that an employee of the SWC may place a nominal wager as part of an investigation or audit on behalf of the SWC;

2.  Any principal owner, partner, member of the board of directors, officer, or supervisory employee of Action 24/7 or any other Tennessee sports wagering licensee;

3.  Any principal owner, partner, member of the board of directors, officer, or supervisory employee of a vendor of Action 24/7 or any other Tennessee sports wagering licensee;

4.  Any contractor, subcontractor, or consultant, or officer or employee of a contractor, subcontractor, or consultant, of Action 24/7 or any other Tennessee sports wagering licensee, if they are directly involved in Action 24/7’s or any other Tennessee sports wagering licensee’s operation of sports wagering or the processing of sports wagering claims or payments through Action 24/7’s or any other Tennessee sports wagering licensee’s online sports wagering platform;

5.  Any person subject to a contract with the SWC if the contract contains a provision prohibiting the person from participating in sports wagering;

6.  Any amateur or Olympic athlete if the wager is based on the sport or athletic event in which the athlete participates and that is overseen by the athlete’s sports governing body;

7.  Any professional athlete if the wager is based on any sport or athletic event overseen by the athlete’s sports governing body;

8.  Any owner or employee of a team, player, umpire or sports union personnel, or employee, referee, coach, or official of a sports governing body, if the wager is based on a sporting event overseen by the person’s sports governing body;

9.  Any trustee or regent of a governing board of a public or private institution of higher education;

10. Any member of an advisory board established for University of Tennessee institutions;

11. Any person prohibited by the rules of a governing body of a collegiate sports team, league, or association from participating in sports wagering activities;

12. With respect to a student or an employee of a public or private institution of higher education, any person who has access to material non-public information concerning a student athlete or team, and the information is relevant to the outcome of a sporting event; provided, that the person is only prohibited from using the information to place a wager on a collegiate sporting event;

13. Any person with access to information that is known exclusively to a person who is prohibited from placing a wager in Tennessee under any of the above categories;

14. Any person having the ability to directly affect the outcome of a sporting event;

15. Any person who is on the SWC registry of ineligible bettors or other exclusion list;

16. Any person whose participation may undermine the integrity of the wagering or the sporting event;

17. Any person who is excluded from wagering for any other good cause; and

18. Any person who makes or attempts to make a wager as an agent or proxy on behalf of another for compensation (i.e., proxy betting).

 

The minimum deposit required to establish an account is $5.00. A customer may deposit funds into a sports gaming account by any of the following methods:

 

(1) Debit cards;

(2) Electronic bank transfers, including such transfers through third parties;

(3) Online and mobile payment systems that support online money transfers;

(4) Winnings or payouts; and

(5) Any other method approved by the SWC that is initiated with cash

 

Action 24/7 will prohibit customers from structuring deposits or wagers that aim to avoid federal currency transactional reporting thresholds. All customer deposits and wagers are subject to KYC/AML standards, including the triggers and requirements for filing Currency Transaction Reports and Suspicious Activity Reports.

General Wager Rules

• All prices and odds are subject to change. Posted odds will be updated automatically on every market listed within Action 24/7’s sportsbook.

• Subject to approval from the SWC, Action 24/7 reserve the right to change, remove or add any House Rules.

• Action 24/7 will keep a record of all point spreads, odds, final scores, and related betting proposition statistics to protect both the customer and sports book in case of mechanical or human error.

• Action 24/7 offers the following types of wagers, each with a $1.00 minimum bet:

 

o Point Spread / Spread Betting

o Moneyline / Fixed Odds

o Over-Under / Totals

o Parlay

o Teasers / Pleasers / Round Robins /   Single Game Parlay (SGP)

o Proposition

o Futures

o Live / In-Game / In-Play

o Action Boost

• Pre-Determined Parlay – A Pre-Determined parlay is a parlay in which all the selections within the parlay are pre selected by Action 24/7 or its system, these selections are fixed. To with the parlay all selections in the Pre-Determined parlay must be correct.

• Action Boosts are pre-determined parlays.

•Single Game Parlay – A Single Game Parlay (SGP) is a parlay in which all selections are from the same event.

• Wagering options, other than in-play/live markets, will be available up until the official start time of the event. Minimum and maximum wager amounts will be determined by Action 24/7, including on a wager-by-wager basis.

• If Action 24/7 is forced to make a change (e.g. odds or proposition) to any previously made wager by a customer, Action 24/7 will immediately notify the customer using the contact information on the customer account. If any change in venue or time occurs from the originally scheduled venue or time, there will be “no action” and wagers will be fully refunded, unless otherwise specified.

• Straight bets that are settled as a “push” or deemed “no action” will be refunded, unless the selection is part of parlay or teaser bet, in which case parlay and teaser rules will apply.

• A parlay bet will be reduced to the next number of teams played if any of the games result in a betting tie (push), selection(s) become “no action,” void, or if any of the games are postponed.

• Parlays and moneyline parlays will be calculated using standard moneyline calculations.

• Single Game Parlay (SGP) – If a parlay leg within the SPG is cancelled, due to a push or injury, then the entire wager will be voided and your money returned.

• Action Boost –   If a Parlay leg within the Action Boost is cancelled, due to a push, game cancellation or injury, then the entire wager will be voided, and your money returned.

• Teaser bets are governed by the same rules as parlay bets. The one exception is in the case of two team teasers. If one of the games results in a betting tie, there is “no action,” regardless of the result of the other selection.

• Wagers may be accepted at terms other than those displayed within these House Rules or as otherwise posted. Specific stipulations, if any, will be displayed within Action 24/7’s sports book. All payout calculations when grading wagers will be based on Decimal Odds, irrespective of any other format displayed/chosen at the time of placement.

• Teams must play all scheduled games in their respective regular season in order for all over/under season wins/points wagers to be considered “action.” For example, if Team A is scheduled to play 12 regular season games, and 1 game is cancelled due to any circumstance, all Team A season-long wagers become “no action,” regardless of any results up to the point of cancellation.

• Action 24/7 does not recognize suspended games, protests, overturned decisions, or any other situation involving a subsequently disputed contest for wagering purposes.

• When a customer places a winning wager, Action 24/7 will automatically credit the customer’s account in the amount provided by the wager.  The customer will be able to withdraw the funds in the account through any of the methods available on Action 24/7’s website.

• Customers cannot cancel or change a bet once the bet has been placed and confirmed.

• The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Nascar and Grand Prix racing, the medal ceremony in athletics, and any similar official ceremony or presentation in other sports are to be treated as the official result.

• In the case of an abandoned event, all bets that have been decided prior to the abandonment and could not possibly be changed regardless of future events will be settled according to the decided outcome.

• Action 24/7 reserves the right to correct any Obvious Errors or void any wager offered or placed in Obvious Error. “Obvious Error” is defined as a human or technical error that results in a Licensee offering Wagers at terms, prices, or odds that are materially different from the general market or clearly incorrect given the chance of the event happening at the time the Wager was accepted.  Obvious Errors include, but are not limited to, those wagers:

 

o accepted after the betting has closed, after the event started, or where the event was resolved;

o where event offerings contain incorrect participants;

o with odds materially different than those reflective of the general market;

o where a customer places same or similar wagers, or a clear and obvious error was made by a customer;

o on an unapproved sporting event or team;

o placed during technical problems that would otherwise have prevented the wager from being accepted; or

o, where there has been a significant development in the event prior to placement or purported placement at a point in time where a customer could have an indication of the outcome.

 

• Action 24/7 reserves the right  to void any wager under the following conditions, and only if one or more of the conditions is met prior to the time that the outcome of the event is known:

 

o upon approval of the SWC or the SWC Executive Director;

o in the event that the wager was placed by a Prohibited Participant or a person outside of the State of Tennessee;

o in the case of Obvious Error, as specified in the House Rules; or

o in the case of a wager indicating Suspicious Wagering Activity, as defined in the Tennessee Sports Gaming License Rules, Regulations and Standards.

 

Sports Specific Rules

 

Australian Rules Football

 

1. Unless explicitly stated, should a match or else a specified period (ex. 1st Half, 3rd Quarter, etc.) end in a draw, all bets will be settled according to the so-called “dead-heat” rule. In such a case, the payout would be calculated after the odds are divided and then multiplied by the stake, irrespective of whether the net payout is lower than the authorized account holder’s stake.

2. Unless otherwise stated, all bets referring to matches will be settled with the result at the end of 4th Quarter (normal time).

3. All bets referring to player performance, as well as “Head to Head” and “Over/Under” bets involving one or more players’ performances in a single match/event, are considered valid given that the specified players play from the start of the match.

4. First Goal scorer in the match/1st Quarter – Stakes will be refunded on players who are not in the starting 21. Bets on First Goal scorer in the match do not require the goal to be scored in the 1st Quarter. Should no goal be scored in the listed period all bets will be settled as void. In the 2nd, 3rd or 4th Quarter – All bets stand irrespective of the player’s participation (or lack thereof) in the listed Quarter and the match. Should no goal be scored in the listed quarter, all bets will be settled as void.

5. “Wire-to-Wire” betting refers to which team (if any) is leading the match at the end of each quarter.

6. Should any replay/extra matches be required to determine any position in the classification, league winners, etc., the outcomes deriving from these replays/extra matches will be used for the settlement of the respective bet offer.

7. For match betting on a Grand Final, the betting is specific to the upcoming match to be played, or the current match, in the case of live betting. Bets will not carry over to any replay and a new market will be added for any subsequent matches.

8. When settling offers which relate to the performances of two or more individuals/teams over a stipulated time frame/competition, stages of elimination within the “Finals” will count for the settlement. Should two teams be eliminated at the same stage, the team that finished highest on the AFL ladder at the conclusion of the Regular Season will be considered as having achieved a better position.

9. All bets stand, regardless of change of venue.

 

Baseball

1. Baseball wagers are accepted in the following manner:

a.  “Action” – Team against team, regardless of the starting pitcher; bet is “action” once the first pitch is thrown.

b. One specified pitcher – A wager on or against a specified pitcher, regardless of the other pitcher starting. The specified pitcher must start or the wager is considered “no action.”

c. Both specified pitchers – A wager that specifies both starting pitchers. Any variation constitutes “no action” and the wager will be refunded.

d. If a game has been postponed or cancelled before its due start time then all bets are deemed “no action”.

2.  For first inning wagers, the first inning must be fully completed for there to be “action.”  There will be “action” regardless of a change in the originally scheduled starting pitchers.

3.  Total and run line wagers will be considered “action” if 9 full innings are completed, or if 8 ½ innings are completed and the home team is winning.

4.  Total and run line wagers will be considered “no action” in the event of any pitching change prior to the start of a baseball game.

5.  All wagers on first 5 innings will be decided on the score at the end of 5 full innings. Once 5 full innings have been completed, all wagers on first 5 innings will stand.

6.  On all first 5 innings wagers, original listed pitchers must start. Any off-pitcher deems the wager “no action.”

7.  The result of the game is official after 5 innings or if the home team is winning after 4 ½ innings.

a.  If a game is cancelled or suspended after 5 innings, the winner is determined by the score

after the last full inning (unless the home team scores to tie or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called).

8.  If a game is called or suspended in extra innings, the total and run line wagers will be determined by the completion of the last complete full inning. (Unless the home team scores to tie or take the lead in the bottom half of the inning, in which case the score is determined at the time the game is called).

9. If the Mercy Rule is enforced for a game, it will be deemed a completed game. The result of the Mercy Rule will be used as an official result for bet settlement.

10.  For Pre-match player prop markets (for both Pitcher and Position Players), Player must be in the official starting lineup.

11. For In-Game props, wagers on a batting market would be voided if there is a pitching change prior to the player’s plate appearance after the bet was placed.

 

Basketball

1. For wagering purposes, a game is official after:

a. NBA basketball: 43 minutes of play

b. College basketball: 35 minutes of play

2. All games must be played on the date and location specified. If a game is postponed and/or rescheduled, wagers will be considered “no action” unless otherwise specified.

3. When wagering on totals and halftime markets, overtime periods are counted in the final score.

4. Any wager on the 4th quarter does not include any overtime that may occur.

5. Future wagers are considered “action” as long as a winner is officially declared, regardless of event/team relocation, rained out events, season length, etc. unless otherwise specified.

 

Boxing/MMA

1. All matches must be played on the date and location specified. If match is postponed or rescheduled, wagers will be considered “no action” unless otherwise specified on the wagering sheets or odds boards.

2. For wagering purposes, matches are considered “action,” regardless of scheduled length, once the bell (buzzer, etc.) sounds, signifying the start of the opening round.

3. A full round is defined as one in which the bell (buzzer, etc.) sounds, signifying the conclusion of said round.

a. If a fighter is counted out or the bout is officially stopped prior to the next bell (buzzer, etc.), the round is not considered for wagering purposes.

b. A half round is defined as the scheduled round length divided by two. For example, 1:30 into the 5th round of a 3 minute per round fight is considered 4 ½ rounds for wagering purposes.

c. If the fight ends exactly half way through the round, the “over” will be considered the winner.

4. All wagers are considered “action” regardless of any changes in weight class, scheduled length of the bout, or championship sanction, unless otherwise specified.

5. If no winner is declared, all wagers are considered “no action,” unless otherwise specified.

6. In the event of a draw, wagers on who will win are “no action” and wagers will be refunded.

7. Three-way money line: The draw option of the wager is considered a winner if the bout is considered a draw at the conclusion of the fight. Each is a separate wagering interest. Wagers on either fighter in this scenario are considered a loss.

8. K.O. includes knockout, technical knockouts, and disqualifications. A win by submission in MMA is not considered a knockout or technical knockout.

 

Bull Riding

1. For event odds to win, rider must attempt at least one ride in the event for “action.”

2. For rider matchups, the rider with the higher total points in the event wins the matchup. If neither rider in the matchup accrues any points in the event, then that matchup is deemed “no action.”

3. For event odds to win and rider matchups, the event must be completed within one week of the scheduled start of the event for “action,” or else all bets are refunded.

4. The site pbr.com will be used in the determination of all of the results.

 

Cricket

1. General Rules

a. If a match is curtailed through external factors and there is no further play, bets placed on any in-play market once play has been curtailed will be void (except bets placed on match betting).

b. If a match is cancelled before any play has taken place, then all bets will be void, unless the match is replayed within 48 hours of its advertised start time (in which case the bets will stand).

c. If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed then bets placed based on the original listing will be void.

2. General Settlement

a. All tournament and match markets will be settled on the basis of the official tournament results/match scorecards which are included on the ICC’s official website. If there is no result available, then the website www.cricinfo.com will be used for settlement purposes.

b. A batsman that retires from an innings will not be considered as a wicket for settlement purposes.

c. The term “innings reaching its natural conclusion” refers to an innings which has not been closed due to external factors such as rain or bad light. A team being bowled out or declaring is considered to constitute the natural conclusion of an innings.

d. If the concussion rule is activated while a player is batting, all markets relating to that player will be settled based on that player being ‘retired hurt’. If the concussion rule is activated prior to that player batting or bowling, they will be void from relevant markets.

3. Limited Overs Matches

a. Match bets will be settled according to the winner as determined by official competition rules (including where matches are shortened due to adverse weather conditions or are decided by a bowl off) unless the winner is determined by the toss of a coin or the drawing of lots (in which case all match bets will be void).

b. If a match is tied and the official competition rules do not determine a winner, bets on the outright result will be void unless the outcome is settled by a bowl off or super over (in which case the result of the bowl off or super over will stand for match betting). If the competition rules determine the winner by the toss of a coin, drawing of lots or higher seeding resulting from a previous round, then bets will be void.

4. Test Matches

a. If a match is abandoned due to weather before a ball has been bowled, then all bets will be void.

b. If a match is tied or abandoned for any reason other than weather, then bets on the outright result will be void.

c. If a match for which we did not offer a price for the draw ends in a draw, then bets on the match result will be void.

d. If either side forfeits their first innings, then all bets specifically relating to the first innings will be void.

5. Series Betting

a. When the full number of scheduled matches is not played, we reserve the right to void any specialty markets which relate to the series as a whole.

b. If a series for which we did not offer a price for the draw ends in a draw, then bets on the series result will be void.

6. Team Total Runs

a. If a team’s innings in a test match or county championship match lasts less than sixty overs due to external factors, then bets on this market will be void. This does not apply if the innings has reached its natural conclusion.

b. For limited overs matches, this market will be settled on the final score achieved by the batting side including any extras or penalty runs awarded during the innings. Should there be a reduction in the scheduled overs, then settlement will still apply provided the reduction is no more than 20% of the entire innings allocation at the time the bet was placed (including any overs the team has already faced). Should the reduction be greater than 20%, then all bets shall be void regardless of the final total made by the team. If a team is due to face less than 10 overs, then all bets will be void should there be any reduction in overs whatsoever.

c. In matches for which we offer betting on the Team Total Runs for both teams, all bets placed on the second innings runs will stand regardless of the score achieved by the side batting first, provided neither team’s innings is reduced by more than 20% of the entire innings allocation (including any overs already bowled when the bet was placed).

7. Top Team Batsman / Runscorer (Series)

a. All in play or not (i.e. if a player does not take part in the series, bets placed on that player will stand).

b. If two or more players score the same number of runs, then dead heat rules will apply.

8. Top Team Batsman / Runscorer (Match)

a. In a 2-innings match (test match or county championship), this market applies to the first innings only, unless otherwise stated.

b. Depending on the type of match, unless stated otherwise, the following minimum number of overs must be bowled in the applicable team’s innings for bets to stand:

1. Test Matches: 50 overs

2. County Championship: 50 overs

3. 50 over match: 25 overs

4. 40 over match: 20 overs

5. 20 over match: 10 overs

c. In all cases, however, bets will stand if the innings reaches its natural conclusion in less than the above requirement. Bets placed on any player not named in the starting eleven are void.

d. Players named in the starting eleven that do not bat are deemed to have taken part and bets on any such players will be settled as losing bets.

e. If two or more players score the same number of runs then dead heat rules will apply.

f. For limited overs matches, should the winner already be unequivocally decided even if the innings were to be played out to its natural conclusion, the market will be settled as normal despite any reduction.

9.Top Team Bowler / Wicket Taker (Series/Tournament)

a. All in play or not (i.e. if a player does not take part in the series/tournament, bets placed on that player will stand).

b. If two or more players take the same number of wickets, dead heat rules will apply. If no wickets are taken then the market will be voided.

10. Top Team Bowler / Wicket Taker (Match)

a. In a 2-innings match (test match or county championship), this market applies to the first innings only, unless otherwise stated.

b. Depending on the type of match, unless stated otherwise, the following minimum number of overs must be bowled in the applicable team’s innings for bets to stand:

1. Test Matches: 50 overs

2. County Championship: 50 overs

3. 50 over match: 25 overs

4. 40 over match: 20 overs

5. 20 over match: 15 overs

c. In all cases, however, bets will stand if the innings reaches its natural conclusion in less than the above requirement. Bets placed on any player not named in the starting eleven are void.

d. Players named in the starting eleven that do not bowl are deemed to have taken part, and bets on any such players will be settled as losing bets.

e. If two or more players take the same number of wickets, dead heat rules will apply. If no wickets are taken, then the market will be voided.

11. Batsman Match Bets

a. Unless otherwise stated, these markets will be settled on the number of runs scored in the first innings of a match only.

b. If any of the players named in the market do not bat, then the market will be void.

c. Dead heat rules will apply if two or more of the named batsmen score the same number of runs (such number of runs being higher than the number of runs scored by each other batsman named in the market).

12. Bowler Match Bets / Trios / Threesomes

a. Unless otherwise stated, these markets will be settled based on the number of wickets taken in the first innings of a match only.

b. In the event of players taking the same number of wickets where there was no draw price offered, dead heat rules will apply.

c. All participants in the match bet must bowl at least one ball for bets to stand.

13. Player Runs / Player Alternate Runs / Player Fours / Player Sixes / Player to score 50/100

a. If the batsman finishes the innings not out as a result of a declaration, the team reaching the end of its allotted overs or the team reaching its target, the player’s “not out” score will count for settlement purposes.

b. If a batsman does not bat, bets on that batsman will be void.

c. If a batsman is not in the starting 11, bets on that batsman will be void.

d. If a batsman retires hurt but returns later, the total runs scored by that batsman in the innings will count for settlement purposes. If the batsman does not return later, the final result, for settlement purposes, will be as it stood when the batsman retired.

e. In limited overs matches, bets on these markets will be void if it has not been possible to complete at least 80% of the scheduled overs in either innings due to external factors (including bad weather) unless, at the time of the completion of the innings, the outcome of the bet had already been unequivocally determined.

14. Number of Runs in a Session

a. The result of this market is determined by the total number of runs scored in the course of the session regardless of which team(s) has/have scored the runs (i.e. if there is a change of innings during the session, then the result will be determined by the combined number of runs scored, during the session, in both innings).

b. There are 3 sessions per day in test cricket. The first session is from the start of play in the morning until lunch is called. The second session is from lunch until tea is called. The third session is from tea until the close of play. If fewer than 20 overs are bowled in any particular session, then bets on the number of runs scored in that session will be void.

c. Extras (wides, no-balls, byes and leg byes) do count towards the number of runs scored.

15. Number of Wickets in a Session

a. This market will be settled based on the total number of wickets lost in the session (regardless of which team loses them). If fewer than 20 overs are bowled in the session, then all bets on the market will be void. Players retiring (e.g. because they are hurt) do not count as wickets.

16. Runs in a Specified Number of Overs (e.g. 1st 15 Overs)

a. The full number of specified overs must be played for bets to stand (unless the innings has reached its natural conclusion or further play could not, were it to occur, affect the result).

b. Any change in fielding restrictions due to a reduction in scheduled overs will not affect the settlement of this market.

17. Highest Score First 5/10/15 Overs

a. If either team’s innings in a limited overs match is reduced due to external factors, then bets on this market will be void unless the result was already unequivocally determined before any reduction in overs was announced.

b. Bets will stand if the innings is shortened due to it reaching its natural conclusion. In a two-innings match this market only applies to the first innings unless stated otherwise. In the event of a tie where we did not offer a “tie” or “draw” selection, all bets will be settled as a dead heat.

18. Highest Opening Partnership

a. If either team’s innings is shortened after the commencement of play, then all bets on this market will be void, unless the result has already been unequivocally determined before the reduction in overs.

b. In a two-innings match, this market only applies to the first innings unless stated otherwise. In the event of a tie then the tie selection is the winner and all other bets are losers. If we do not offer a “tie” or “draw” selection, then all bets will be settled as a dead heat. In the event of a batsman retiring hurt (or otherwise voluntarily for any other reason), this market will be settled according to the score when the first wicket falls.

19. Next Man Out

a. Should no further wickets be taken in the innings, then bets on this market will be void.

b. If either of the batsmen retires hurt, then bets on this market will be void and a new market will be made.

20. Team to hit the most sixes

a. If either team’s innings in a limited overs match is reduced by more than 20% of the original allocation of overs, then all bets on this market will be void regardless of how many sixes are hit prior to, or after, any announced reduction in overs.

b. Bets will stand if either innings is shortened due to it reaching its natural conclusion.

21. Super Over/Any additional overs above the allotted amount

a. In a limited overs competition which employs a super over (or other such similar initiative) to determine the winner of a match in the event of a tie, runs scored in the super over are not included in the settlement of any runscorer or wicket taker markets (e.g. Batsmen Total Runs, Team Total Runs, Top Team Runscorer, Batsmen match bets, Top Team Bowler).

b. In addition, any sixes hit in a super over will not be included in the settlement of “Team to score most sixes” and “Total number of sixes” markets.

22. Next Over: Over/Under Runs/Run Margins

a. This market will be settled based on the total number of runs achieved in the over (including any extras awarded).

b. In the event of an over not being completed, all bets on that particular index shall be void. This does not apply if the innings reaches its natural conclusion.

23. Four/Six in x Over

a. Bets in this market will be settled where a boundary (four or six) is hit in the named over. The runs must come off the bat. Players running four/six and/or extras do not count for this market.

24. Over/Under Total Match Sixes/Fours

a. If either team’s innings in a limited overs match is reduced by more than 20% of the original allocation of overs, then all bets on this market shall be void regardless of how many sixes/fours are hit prior to, or after, any announced reduction in overs. However, bets will stand if either innings is shortened due to it reaching its natural conclusion.

25. First Over: Over/Under Total Runs

a. Bets will be settled on the total number of runs scored in the first over of the first innings of the match. This will include any extras or penalty runs.

b. The over must be completed for bets to stand unless the result is already unequivocally decided.

c. All bets shall be void if the first over is not fully completed due to external factors, unless the result is already unequivocally determined at such time as the reduction in overs takes place.

d. For Limited Overs Matches, First Over Runs will be settled on the score at the end of the first over regardless of any reductions in overs.

26. First Ball of the Match

a. This market will be settled on the outcome of the first completed delivery, excluding any deliveries declared as dead ball.

b. In limited overs cricket, this market will be resulted on the first ball of the match regardless of any reductions in overs providing it is bowled.

27. Team of Top Match Runscorer

a. For test matches and county championship matches, this market will be settled based on the overall top score achieved in the first innings of either side.

b. Should either side face less than their allocated number of overs in their innings for any reason (other than the innings reaching its natural conclusion), then all bets on this market will be void. However, the market will be settled should the result already be determined before any reduction in overs.

c. For limited overs matches, all bets shall be void should there be any reduction to either side’s innings before or after the commencement of play.

28. Team leading after First Innings

a. If the team batting second faces less than 20 overs in their innings for any reason (other than the innings reaching its natural conclusion), then all bets on this market will be void.

b. In the event of a tie, bets will be void.

29. Total Match Runouts

a. If either team’s innings in a limited overs match is reduced by more than 20% of the original allocation of overs, then all bets on this market will be void.

b. Bets will stand if either innings is shortened due to it reaching its natural conclusion.

30. Fall of Next Team Wicket (i.e. the score on which it will fall)

a. If the batting team reaches the end of its allotted overs, reaches its target or declares before the specified wicket falls, the next team wicket will be deemed to have fallen for the total score achieved by the batting side.

b. For settlement purposes, a batsman retiring hurt does not count as a wicket.

c. In limited overs matches, bets will be void if the innings has been reduced due to external factors (including bad weather) unless, at the time of the completion of the innings, the outcome of the bet had already been unequivocally determined. Results will be considered to have been unequivocally determined if the line at which the bet was placed is passed or the wicket in question has fallen.

31. Team Wickets Lost

a. In a limited overs match, this market will be settled based on the number of wickets lost by the team in their innings.

b. Should the innings be shortened for any reason (other than it reaching its natural conclusion), then all unequivocally decided bets will be settled while all others shall be void.

c. In a test match, this market refers to the total number of wickets lost by the team in its second innings only.

32. Highest Score After First Over

a. This market will be void if there is any reduction in overs prior to the second over of the team batting second.

33. Team Total Match Sixes/Fours

a. This market shall be void should there be any reduction in overs of the innings of the team in question unless the market has been unequivocally decided prior to any reduction in overs being announced.

34. Century (100)/half-century (50) in Match/1st Innings

a. These markets are offered on a single player (rather than an entire team) to score a century or a 50 in the match or first innings (as applicable).

b. The market will be void should there be any reduction in overs due to external factors unless the market has been unequivocally decided prior to any reduction in overs being announced.

35. Most Run Outs

a. This market will be settled provided neither side loses more than 20% of their initial allocation of overs due to external factors (unless the market has been unequivocally decided prior to any reduction in overs being announced).

36. Bowler Match Wickets

a. This market will be settled for any bowler named in the starting eleven regardless of the number of overs he bowls. However, if the overs of the batting side are reduced by more than 10% of their initial allocation, this market will be voided (save where the outcome has been unequivocally decided prior to any reduction in overs being announced).

37. Innings Extras

a. This market shall be void should the innings in question be reduced by more than 10%.

38. Highest Series Single Innings Score

a. This market will be settled based on which team scores the highest score in a single innings of the applicable test series.

b. In the event of a tie, dead heat rules will apply to this market.

39. Player Performance Markets

a. Points will be awarded to players in the following manner:

1. 1 point per run scored with the bat

2. 10 points per catch taken in the field

3. 20 points per wicket taken with the ball

4. 25 points per stumping carried out by a wicket keeper

b. A ball must be bowled in the third innings of the match for bets to stand.

c. For limited overs matches, all bets will be void should there be any reduction to either side’s innings before or after the commencement of play (unless the reduction is due to the innings reaching its natural conclusion).

40. 1st Innings Margin

a. This market will be settled based on the difference in the total runs scored by each team in the first innings of the match.

b. If a team’s innings in a test match or county championship match lasts less than sixty overs due to external factors, then bets on this market will be void. For the avoidance of doubt, this does not apply if the innings have reached their natural conclusion.

41. 1st/2nd Innings Bowled Out

a. This market will be settled as “yes” if the team in question loses all its wickets inside the allotted overs. The market will be settled as “no” if they are not out at the conclusion of the innings. If there is any reduction in overs, except where the innings reaching its natural conclusion, then all bets on the market will be void.

42. Margin Betting

a. If the match is tied and goes to a super over, this market will be settled as a tie. If either team’s innings in a limited overs match is reduced by more than 10% due to external factors, then bets on this market will be void.

43. Six and Out

a. This market will be settled if, during a match, a player hits a “six” and also takes a wicket. Players named in the starting eleven that do not bat/bowl are deemed to have taken part and bets on any such players will be settled as losing bets.

b. Bets placed on any player who is not named in the starting eleven will be void.

c. Should the innings be shortened for any reason other than it reaching its natural conclusion, then all unequivocally decided bets will be settled while all others shall be void.

44. First/Second Innings Highest 5 Over period

a. If either team’s innings in a limited overs match is reduced due to external factors, then bets on this market will be void.

b. For Limited overs matches, should the winner already be unequivocally decided even if the innings were to be played out to its natural conclusion, the market will be settled as normal despite any reduction.

45. Runs Scored at loss of 4 wickets

a. This market will be settled based on the total number of runs scored at the fall of the fourth wicket.

b. If the fourth wicket doesn’t fall, the market will be settled based on whatever score the team has achieved at the end of the innings.

46. To win the Match/Top Team Runscorer Double

a. In a 2-innings match (i.e. test match or county championship), the top team runscorer part of this market applies to the first innings only (unless otherwise stated).

b. Depending on the type of match, the following minimum overs must be bowled in the winning team’s innings for bets to stand:

1. Test Matches: 50 overs

2. County Championship: 50 overs

3. 50 over match: 25 overs

4. 40 over match: 20 overs

5. 20 over match: 10 overs

c. However, in all cases, bets will stand if the innings reaches its natural conclusion in fewer overs than the above requirement. Bets placed on any player not named in the starting eleven will be void.

d. Players named in the starting eleven that do not bat are deemed to have taken part, and bets on any such players will be settled as losing bets.

e. If two or more players score the same number of runs, then dead heat rules will apply.

f. For Limited overs matches – Should the winner already be unequivocally decided even if the innings were to be played out to its natural conclusion, the market will be settled as normal despite any reduction.

47. Top Team A/B Runscorer double/Top Team Runscorer/Top Team Wicket Taker Double

a. In a 2-innings match (i.e. test match or county championship), this market applies to the first innings only (unless otherwise stated).

b. Depending on the type of match, the following minimum overs must be bowled in the applicable team’s innings for bets to stand:

1. Test Matches: 50 overs

2. County Championship: 50 overs

3. 50 over match: 25 overs

4. 40 over match: 20 overs

5. 20 over match: 10 overs

c. However, in all cases, bets will stand if the innings reaches its natural conclusion in fewer overs than the above requirement. Bets placed on any player not named in the starting eleven will be void.

d. Players named in the starting eleven that do not bat are deemed to have taken part, and bets on any such players will be settled as losing bets.

e. If two or more players score the same number of runs, then dead heat rules  will apply.

48. Man of the Match

a. This market will be settled on the official ”Man of the Match” award which is awarded at the post match presentation. Should more than one player be awarded “Man of the Match,” then dead heat rules will apply to this market.

b. Bets placed on players who are not included in his or her team’s starting eleven will be void.

49. Team to hit the most Fours / Team to hit the most fours and win the match

a. If either team’s innings in a limited overs match is reduced by more than 20% of the original allocation of overs, then all bets on this market shall be void regardless of how many sixes/fours are hit prior to, or after, any announced reduction in overs.

b. Bets will stand if either innings is shortened due to it reaching its natural conclusion.

50. Race to Ten Runs

a. Bets on this market will stand unless either of the listed players do not open the batting (in which case all bets on this market will be void).

b. Bets will stand regardless of which of the listed players faces the first ball.

c. If neither player reaches 10 runs then the option “Neither” will be the winning selection.

d. However, in weather-affected matches, if neither of the batsmen reaches 10 runs and either is not out then bets on this market will be void. Bets will stand regardless of which of the listed players faces the first ball.

51. Top Tournament Wicket taker

a. All in play or not (i.e. if a player does not take part in the tournament, bets placed on that player will stand).

b. If two or more players take the same number of wickets, dead heat rules will apply.

52. Top Tournament Runscorer

a. All in play or not (i.e. if a player does not take part in the tournament, bets placed on that player will stand).

b. If two or more players score the same number of runs, then dead-heat rules will apply.

53. Direction of first boundary

a. This market will be settled on the direction of the first boundary that comes off the bat (given as runs to the batsman).

b. This market includes both fours and sixes.

54. Wickets lost after “x” overs.

a. This market is settled based on how many wickets have been lost at the conclusion of the number of overs stated in the index. If the innings reaches a natural conclusion without reaching the number of overs named in the index, then all bets will be settled based on the number of wickets lost at the end of play.

 

Cycling

1. Settlement of offers will be based upon the rider/team achieving the highest position at the end of the stage/event.

2. The decisive factor in settling bets will be the highest placing in the specified event as listed by the official organization at the time of the podium presentation, disregarding subsequent disqualifications, changes to the official result, etc.

3. All “Head to Head” and “Over/Under” bets featuring the performance of one or more riders in an event/stage are considered valid given that all listed riders start the relative event/stage and at least one completes the said event/stage.

4. Bets referring to the outcome upon completion of the event require that the specified event is considered as completed in full and its result is declared, otherwise bets will be declared void, unless the result is already determined. In case the full number of stages for an event is not totally completed, or if the organizers decide to remove the result of certain stages from the computation of the official result, then the bets will be deemed valid granted that the number of the excluded stages does not exceed 25% of the pre-established number of stages (excluding prologue) at the beginning of the competition.

5. All bets will be deemed as valid provided that the Event, or the relative stage to which the bet refers to, is played within the same year, unless other arrangements have been agreed to.

6. Bets on performances in a particular stage stand regardless of any route modifications which the organizers might deem fit to consider and apply during the stage. Exception to this is the case where a stage which has particular characteristics (E.g.: a Mountains stage) is changed by the organizers, before the stage starts, into a stage which has other predominant characteristics (E.g.: Time Trial or low-lying stage). In such case bets which have been placed before the announcement of the change in stage concept will be declared void.

7. Unless otherwise specified, in a team/rider performance bet offer in a specific event (such as Total Stage wins by Team/Rider X in Tour Y) or “Head to Head” bet offers involving two riders/teams performances in specific events, occurrences happening in events which are given any of the following denominations will not count towards the settlement: Prologue, Team Time Trial.

 

Darts

1. All bets will remain valid as far as the match/offer is played within the tournament framework regardless of any changes in schedule, etc., unless other arrangements have been agreed.

2. “Match” odds are based on the general principle of tournament progress or tournament win, depending on which phase of the competition to which the match refers. The player progressing to the next round or winning the tournament is to be considered the winner of the bet regardless of match duration, withdrawals, disqualifications, etc.

3. “Over/Under” offers on unfinished matches/events, the outcome of which is already determined before the interruption and/or any further continuance of play could not possibly produce a different outcome to said offers, will be settled based on the result achieved until the interruption. For the calculation of these settlements, the minimum amount of occurrences which should have been needed to bring the offer to the natural conclusion will be added as necessary depending on the number of legs for which the match is scheduled. Should this calculation produce a situation where no possible alterations could affect the outcome of the offer, this will be settled as such. See examples from the Tennis section for reference.

4. “Handicap” offers require all scheduled sets to be completed for bets to stand, except in those events the outcome of which is already determined before the interruption and/or any further continuance of play could not possibly produce a different outcome to said offers, which will be settled accordingly. See examples from the Tennis section for reference.

5. All “Correct Score”, “Odd/Even” and those offers which refer to the winner of a particular period in the match (example “E.g. Player to win the first set” or “First Player to reach X Sets”) require the relevant part of the match to be completed.

6. All types of offers not specified above require at least one set to be completed for bets to stand, except for those offers the outcome of which is already determined before the interruption of play and any further continuation of play could not possibly produce a different outcome.

 

E-sports

1.  If a match is interrupted or postponed and is not continued within 48 hours after initial start time, all undecided markets are void.

2.  If the standard number of maps is changed or differs from those offered for betting purposes, all bets stand.

3.  Markets will be settled based on officially published results.

4.  If a match is played before the scheduled start date/time, then all bets placed after the actual starting time will be deemed “no action.” If the fixture is listed incorrectly, Action 24/7 reserves the right to void betting.

5.  In case of a walkover or retirement, all undecided markets are void.

6.  If a match or map is not finished, all undecided markets are void.

7.  If a match or map is replayed due to technical issues, all undecided markets will be void with void reason “no result assignable.” If there is a single round rollback which affects not finished rounds, only events that happen after the round restart will be considered for further settlements.

8.  If there is a change in the venue for a match, all bets placed on these markets will stand.

9.  If a player or team is given a bye into the next round before the match starts, bets placed on this market will be voided.

10. If a player or team is disqualified or retires from the match, bets on this market will be settled on the player or team determined as the winner by the official rules of the respective governing body.

11. In the event of a team name change occurring as a result of a team leaving an organization, joining another organization or officially changing their name, all bets stand.

 

Football

1. For wagering purposes, full game and second half wagers, including totals, are official after 55 minutes of play.

2. When wagering on game totals (over/under) and 2nd half wagers, overtime periods are counted in the final score.

3. For the highest scoring quarter, overtime scores do not count towards 4th quarter scoring.

4. Future wagers are considered “action” as long as a winner is officially declared, regardless of event/team relocation, rained out events, season length, etc., unless otherwise specified.

5. All games must be played on the date specified. If a game is postponed and/or rescheduled, wagers will be considered “no action,” unless otherwise specified on the wagering sheets or odds boards.

6. For college football regular season wins wagers, Bowl games and Conference Championship games are not used towards teams’ season wins total – regular season games only.

 

Golf

1. A golf tournament must be completed within 8 days of the scheduled starting date to be considered “action.”

2. All PGA/LPGA events scheduled for 72 holes must complete at least 54 holes to be considered “action.”

3. Golfer must tee off for “action.”

4. All golfers in a match-up must tee off to start the tournament, or the match-up is deemed “no action.”

5. If one golfer continues play after their opponent has missed the cut, withdrawn, or been disqualified, the golfer who continues play wins the match-up.

6. If both golfers in a match-up are in a play-off, the winner of the play-off wins the match-up, and all other play-off golfers tie each other.

 

Hockey

1. For wagering purposes, the game is official after 55 minutes of play.

2. For specific period bets, the specific period must be played in its entirety for bets to have “action.”  Otherwise, all bets on that period are considered “no action.”

3. Goals in overtime or the shootout do not count towards wagers on the 3rd period.

4. For last team to score wagers, in the event of a shootout, the winning team is considered the last team to score.

5. In the event of a shootout, the winner is awarded one goal which is considered in the   determination of the winner and the loser and counted toward the game total, regardless of number of goals scored in the shootout. This also applies towards correct score and odd/even propositions.

 

Lacrosse

1. The settlement of the markets for each match are based on the results provided by the organizing federation or league. All games must go the full 60 minutes for bets to stand, unless otherwise stated.

2. In the event of a match not taking place, bets on this match will be void. In the event of a match starting but not being completed, all markets will be void.

 

Motor Sports

1. Driver must start for “action.”

2. In match-up propositions, all drivers involved in any match-up must start or the wager is deemed “no action” and all wagers involved in the math-up will be refunded. The winner of the match-up propositions will be based on the official finish order.

3. Wagers will be accepted on drivers only, not teams or cars unless otherwise stipulated.

4. The winner at the conclusion of the race will be the winner for wagering purposes.

5. In case of change of schedule, wagers will be deemed “action” if the race goes within one week of the scheduled date.

6. Future wagers are considered “action” whether the selected driver starts or not.

 

Olympics

1. For wagering purposes, all Olympic winners will be determined by the official IOC Podium results upon a competition’s end, and are considered official regardless of protests, reversals, and/or overturned decisions. In match-up propositions, all competitors involved in any match-up must start or the wager is deemed “no action” and all wagers involved in the match-up will be refunded. The winner of the match-up propositions will be based on the official finish order.

2. All Olympic wagers will be considered action regardless of date, site/venue, and/or location changes, as long as the event is completed prior to the Closing Ceremonies. The winner at the conclusion of the race will be the winner for wagering purposes.

3. For Olympic wagering purposes, all competitors must start for action. Any disqualification occurring on the “field of play” will be considered a start, and will be action for betting purposes. Future wagers are considered “action” whether the selected competitor starts or not.

4. For all Olympic events involving a set length of play, the event must go until at least 5 minutes prior to the pre-determined amount of time for action, unless otherwise stated on display boards or printed sheets.

 

Rowing

1. If a crew or individual starts a race but does not complete it, then they will be deemed a loser provided at least one other crew or individual completes the race. If no crew or individual completes a race, then all bets will be void.

2. If a regatta is cancelled for any reason, all bets will be void, except those on markets which have been unconditionally determined.

3. Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

4. If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

 

Rugby

Rugby League

1. Unless otherwise stated, settlement of bets on Rugby League is determined on the basis of the result after the so called extra (over) time or Golden Point Rule, as applicable.

2. “Margin Betting” and “Half/Time Full Time” offers are settled with the outcome at the end of the 80 minutes play.

3. Certain competitions/events might have offers that are relevant to a specific period/match that can end in a draw, either at the end of the normal 80 minutes of play or even after eventual extra (over) time is played. In such cases bets are settled according to the so-called “dead-heat” rule where the payout would be calculated after the odds are divided and then multiplied by the stake, irrespective of whether the net payout is lower than the Customer’s stake. Should such provision be in place, it would be listed in conjunction with the bet offer.

4. Try Scorers (First/Last/Anytime/Team) – All bets include any potential extra (over) time. Any bets placed on players in game day 17 stand regardless of the player’s participation (or lack thereof) in the match. Stakes on players not included in game day 17 will be refunded.

5. Unless otherwise specified, all other bets involving the performance of one or more players will require the listed participant(s) to play from the start of the match to be valid.

6. Settlement of player-related bets in match/event/tournament will be based on the result after potential over (extra) time, unless otherwise stated.

7. All bets stand, regardless of change of venue.

Rugby Union 

1. Unless otherwise specified all bets referring to the match and team performances, etc. are settled in accordance with the result at the end of the 2nd half (after 80 minutes play).

2. Certain competitions/events might have offers that are relevant to a specific period/match that can end in a draw, either at the end of the normal 80 minutes of play or even after eventual extra (over) time is played. In such cases bets are settled according to the so-called “dead-heat” rule where the payout would be calculated after the odds are divided and then multiplied by the stake, irrespective of whether the net payout is lower than the Customer’s stake. Should such provision be in place, it would be listed in conjunction with the bet offer.

3. Try Scorers (First/Last/Anytime/Team) – All bets include any potential extra (over) time. Any bets placed on players in game day 22 stand regardless of the player’s participation (or lack thereof) in the match. Stakes on players not included in game day 22 will be refunded.

4. Unless otherwise specified, all other bets involving the performance of one or more players will require the listed participant(s) to play from the start of the match to be valid.

5. Settlement of player-related bets in match/event/tournament will be based on the result after potential over (extra) time, unless otherwise stated.

6. All bets stand, regardless of change of venue.

 

Sailing

1. All-in compete or not.

2. Where applicable the podium presentation will determine the settlement of bets. Subsequent disqualifications and/or appeals will not affect bets.

3. To Win Match – In the event of a race starting but not being completed, then the player/team progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes.

 

Skiing and Snowboard

1. Participants must pass the starting line/gate in order for bets to stand; otherwise bets will be voided and stakes returned.

2. Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

3. If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result.

 

Soccer

1.  The full scheduled period, i.e. full game, 1st half, and 2nd half, must be completed for wagers to be considered “action.”

2.  All soccer wagers are graded after 90 minutes and stoppage time, unless otherwise stipulated.  Match must be completed (90 minutes + stoppage time) on schedule date for “action.”

3.  Extra time and penalty shootout goals are not counted towards the total score of the game; this applies to full game and 2nd half wagers.

4.  3 way odds include the draw as a third option. Each is a separate wagering interest. If the match ends in a draw, the draw selection is the winning wager, and wagers on both teams will be deemed a loss. Same rule applies for halftime, 3 way wagering.

5.  Over/Unders: A match must reach full time for wagers on the total number of goals scored in the match to be valid.

6.  Should there be a dispute over a proposition (e.g. name of the first goal scorer, time of goal, etc.) wagers will be settled and paid based on reports of the sporting media.

7.  For grading purposes, corner kicks which happen in periods of extra time are not included, only corner kicks taken during regulation time + any stoppage time added by the referee. Corner kicks given by the referee but not taken do not count for wagering purposes.

8.  For bookings propositions, yellow cards count as 1 point and red cards count as 2 points. Two yellow cards shown to the same player leading to an automatic red card will count as 3 points: 1 point for the first yellow card and 2 points for the red card. The 2nd yellow card will not be counted.

9.  For grading purposes, yellow or red cards shown to any ‘non-player’ (player on the bench, coach, manager, other staff, etc.) do not count for bookings propositions. In addition, only yellow and red cards shown during regulation time + any stoppage time added by the referee, are included. Bookings during periods of extra time or after the match has ended are not included.

10. ‘To advance’ and ‘To lift the trophy’ wagers on a team to advance to the next level or round of competition, wagers will be decided on the basis of the score at the referee’s final whistle at the match’s natural conclusion, whether the match is decided in regular time, extra time, or in a penalty shootout.

 

Table Tennis

1. In the event of a table tennis game not taking place or begins and does not finish, bets on the game which have not already been unconditionally determined are declared void.

2. In the event a game is not decided competitively, for example a player is given a walkover, bets on this game are declared void.

3. If a player or team withdraw prior to the start of an event, stakes will be refunded. Payouts on events where participants have withdrawn are subject to deductions to reflect the reduced number of participants.

4. Bets are declared void in the event of a stated player being replaced.

5. Official score sheets are used for the settlement of all bets. Where it is found that the official score sheet is clearly incorrect, Action 24/7 may use its own recorded statistics for settlement purposes.

6. Players who are awarded at the podium are declared the event winner for settlement purposes. Any subsequent disqualifications will not overturn the original settlement.

 

Tennis

1. For wagering purposes, one full set must be completed for moneyline wagers to be considered “action.”

2. A match must be completed within 7 days of the scheduled starting date to be considered “action.”

3. For match-ups, all players listed must start the match for the wager to be considered “action.”

4. The player progressing to the next round or winning the tournament is to be considered as the winner of the bet regardless of withdrawals, disqualifications, etc. These bets require at least one set to be completed for bets to be considered “action.”

5. For sets betting, if a tennis match is not completed because of a player retirement or disqualification, all Set betting wagers will be considered “no action” and such wagers will be refunded.

a. Example: If we offer Player A (-1.5 sets or -2.5 sets) vs Player B (+1.5 sets or +2.5 sets), the match must be completed. If the match is not completed, wagers on that line are void. If we offer Player A to win exactly 2 sets to 1 or Player B to win exactly 2 sets to 1, those lines would be cancelled and refunded in case of a retirement as well.

6. For Handicap and Total Games betting, if a tennis match is not completed because of a player retirement or disqualification, all Handicap and Total Games will be considered “no action,” regardless of the score of the match.

7. For proposition bets, if a tennis match is not completed because of a player retirement or disqualification, all proposition wagers will be considered “no action,” with some exceptions pertaining to propositions that require the completion of an individual set, for example:

a. To Win 1st set (Must complete 1st set)

b. Correct score of 1st set (Must complete 1st set)

c. Will there be a tie-break in the match? (Must complete set)

8. Future wagers are considered “action” as long as a winner is officially declared, regardless of event relocation, rained out events, season length, etc., unless otherwise specified. No refunds are given on future book wagers.

 

Volleyball

1. In the event of a match starting but not being completed then all markets will be void, unless an official result is declared, in which case all bets will stand.

2. If a match is not played on the scheduled date, all bets will be void.

3. “Head to Head” and “Over/Under” bets involving the performance of one or more players in the match/event/tournament are considered valid given that all listed players take part in the match/event/tournament at some stage.

 

Tennessee Action 24/7, LLC Patron Dispute Policy

This Patron Dispute Policy of Tennessee Action 24/7, LLC shall adhere to Sections 1350-02-.09 and .10 of the SWC Rules governing patron disputes. Pursuant to the SWC Rules, a patron is required to first file a formal grievance with the Action 24/7 within thirty (30) days of the incident giving rise to the dispute. If the player is not satisfied with the decision or solution presented by the Sports Gaming Operator, he or she may register the grievance with the SWC, as detailed below.

 

Tennessee Action 24/7, LLC will place information and instructions on its customer portal referencing the Rules governing patron disputes and the procedure by which a patron dispute may be initiated.

1. A patron dispute may be initiated by a Player within thirty (30) days of the occurrence of the incident or matter in dispute.

2. In order to initiate the process, the Player will be required to provide to Tennessee Action 24/7, LLC, at a minimum, the following information:

a. Personal contact information (name, address, phone number, e-mail address, etc.);

b. Sports Gaming Operator Licensee and website, app, or other Interactive Sports Gaming platform;

c. The Player’s name on and information relating to the Sports Gaming Account;

d. Approximate date and time of the incident, amount and type of Wager in dispute, the Sporting Event and outcome, and any other relevant details regarding the incident, as applicable;

e. A summary of the incident including any statements or communications made to or by the Sports Gaming Operator or witnesses and their contact information (name, address, phone number, e-mail address, etc.); and

f. Any other information or documentation pertinent to the dispute.

g. The Player will be required to provide such information through a portal on Tennessee Action 24/7, LLC’s website.

3. Any patron dispute information received by Tennessee Action 24/7, LLC’s via its website portal will be directed to its Compliance Officer. The Compliance Officer will open a file and initiate a full investigation on each patron dispute, and will preserve any documents, information, or materials submitted as part of the formal grievance or relevant to the dispute.

4. Following completion of his/her investigation of a patron dispute, the Compliance Officer will present a report and recommendation to Tennessee Action 24/7, LLC’s General Manager, who within ten (10) business days thereof will render a decision on and/or propose a solution to the dispute. Such decision and/or solution will be promptly sent to the Player via the e-mail address provided.

5. If the monetary value of the dispute is $1,000 or more, the Compliance Officer will notify the SWC upon initial notice of a formal grievance. Tennessee Action 24/7, LLC will seek to reasonably resolve legitimate and justifiable patron disputes.

6. In the event the decision provided by Action 24/7 is not considered satisfactory and the issue is not solved in an adequate fashion for the player, the patron may formally file a complaint with the SWC by contacting them at: https://www.tn.gov/swac/dispute-resolution.html.  All formal disputes raised to the SWC must be done so within thirty (30) days of the Action 24/7’s decision in the matter.